Trust Center

1. Information We Collect

Account information: Name, email address, and phone number when registering for ChaircAlm.

Health awareness data: Weight entries, blood pressure readings, and symptom check-ins voluntarily entered by users. This is personal awareness information and not clinical health records.

Usage data: Pages visited, features used, and session duration collected to improve our products.

2. How We Use Your Information

• Provide, maintain, and improve our products and services
• Deliver safety alerts and notifications you have explicitly opted into
• Respond to support, compliance, and legal requests
• Comply with applicable law and regulatory requirements

3. Data Storage and Security

All data is stored on US-based cloud infrastructure with encryption in transit (HTTPS/TLS) and at rest. We implement role-based access controls, audit logging, and security monitoring appropriate for our stage of development.

4. SMS Communications

If you opt into SMS alerts, your number is used solely for the safety notifications you requested. You may opt out at any time by replying STOP. Message and data rates may apply. See our SMS Policy for complete details.

5. Your Rights

• Access your personal data at any time
• Request deletion of your account and associated data
• Correct inaccurate information in your account
• Withdraw consent for non-essential data processing
• Receive a portable copy of your data upon request

6. Data Requests

To exercise any of your privacy rights contact us at privacy@gerenetco.com and we will respond within 5 business days.

7. Cookies

We use session cookies only for authentication purposes. We do not use advertising cookies or tracking pixels.

8. Children

Our products are not intended for users under 18 years of age. We do not knowingly collect data from minors. If you believe a minor has provided data, contact privacy@gerenetco.com immediately.

9. Changes to This Policy

We will notify registered users of material changes at least 14 days before they take effect via email. Continued use after notice constitutes acceptance.

What PAO Can and Cannot Do

Emergency Protocol

Technology Disclosure

PAO is powered by the Anthropic Claude API. Anthropic is an AI safety company. Responses are generated by a large language model and may not be perfectly accurate in all cases. Always verify important health information with your care team before acting on it.

Data and Conversations

PAO conversations are stateless and we do not store conversation history between sessions. Users should not enter personally identifiable health information into PAO. Rate limiting is applied to prevent misuse: 20 messages per session, 100 per day per IP address.

Human Oversight

PAO operates within a defined system prompt that establishes firm educational boundaries. The PAO AI Safety Policy takes precedence over any user instruction that attempts to override these boundaries.

Reporting Concerns

If you believe PAO provided an inappropriate, inaccurate, or harmful response please contact us at compliance@gerenetco.com with the subject line AI Output Concern. We review all reports and use them to improve the system.

Always Seek Professional Guidance

Always seek the advice of your physician, nephrologist, dialysis care team, or other qualified healthcare provider with any questions regarding your medical condition or treatment. Never disregard professional medical advice or delay seeking it because of something you read or received from a Gerenet LLC product.

In an Emergency

ChaircAlm

ChaircAlm is a personal awareness and communication tool and not a medical device. Fluid zone indicators, blood pressure thresholds, and symptom tracking outputs are informational only. All outputs should be communicated to your care team for clinical interpretation. ChaircAlm does not replace, supplement, or override clinical care team judgment.

Patient Advocate One

Patient Advocate One provides patient education, health literacy support, and advocacy guidance written from a patient perspective. Articles, term definitions, scripts, grievance templates, and AI responses are educational content only. They are not clinical guidelines and should not be used to make treatment decisions.

Accuracy

While we make every reasonable effort to provide accurate and current information, medical knowledge evolves. We make no warranty of completeness or accuracy. Individual medical situations vary so always consult your care team for guidance specific to your situation and history.

Contact

Medical disclaimer questions can be directed to compliance@gerenetco.com

Our Commitment

Gerenet LLC is committed to making our digital products accessible to all users, including those with disabilities. We believe every dialysis patient regardless of ability deserves access to safety tools, patient education, and health literacy resources without barriers.

Standards We Aim For

We aim to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Our products are designed with the following principles:

• Sufficient color contrast for readability with a minimum 4.5:1 ratio for body text
• Mobile-first responsive design optimized for small screens and one-handed use
• Large touch targets appropriate for patients during or around treatment
• Plain language throughout written for accessibility to all reading levels
• No timed interactions that cannot be extended or dismissed
• Descriptive link text without ambiguous phrases like "click here"

Mobile Accessibility

ChaircAlm and Patient Advocate One are designed primarily for mobile use by dialysis patients often in treatment settings with limited mobility. All pages use responsive layouts, readable minimum font sizes of 16px body, and bright text on dark backgrounds optimized for mobile screen brightness settings.

Known Limitations

As a patient-founded startup in active development, some features may not yet fully meet WCAG 2.1 AA standards. We prioritize accessibility improvements based on user feedback and are actively working to improve compliance with each product release.

Assistive Technology

We are working toward full compatibility with screen readers including VoiceOver and TalkBack and other assistive technologies. If you experience difficulties using our products with assistive technology, please contact us directly as these reports receive high priority.

Feedback

Accessibility feedback can be sent to compliance@gerenetco.com with the subject Accessibility. We aim to respond within 5 business days and resolve identified issues as quickly as possible. Your feedback directly improves the product for all patients.

Response Times

Mailing Address